Last updated: 8 October 2026
NI Benefits Navigator, at nibenefitsnavigator.com, is a small digital products business based in Northern Ireland. We provide plain-English information guides to help people in Northern Ireland understand and navigate disability and carer benefits administered by the Department for Communities (DfC), including PIP, DLA and Attendance Allowance. We are an information service. We are not a legal service, a benefits advice service, or a medical evidence provider, and we are not connected to the DfC or any government department.
Everything on this website and in our guides is general information based on publicly available DfC guidance and lived experience. It is not legal advice, professional benefits advice, or medical evidence, and we do not guarantee any particular outcome for any claim, review or appeal. If you need independent, professional help with your claim, contact Advice NI on 0800 915 4604 or your local independent advice centre.
Our free guide is delivered by email after you sign up on our website. Our paid guides are digital PDF products delivered via our payment platforms (Payhip or Gumroad) — after checkout you receive a download link by email and on the confirmation page. Paid guides are priced as shown on the product page at the time of purchase. All prices are in GBP.
Our promise: 14 days, no questions. If you buy any paid guide and change your mind within 14 days of buying, reply to your receipt email and we will refund you in full. You do not need to give a reason, and it makes no difference whether you have downloaded the guide.
Free updates. If we publish a new edition of a guide you have bought, it is free to you. We will send it to the email address you bought with.
Your legal rights stay as they are. If a guide is faulty or not as described on its product page, your rights under the Consumer Rights Act 2015 still apply, and we will put it right. Nothing in these terms takes those rights away.
Bought the wrong guide? Our guides cover Northern Ireland only. If you are in Great Britain and bought one by mistake, tell us and we will swap it or refund it.
How to ask. Reply to your receipt, or email hello@nibenefitsnavigator.com with the email address you bought with and the name of the guide. We aim to reply within 3 working days. Refunds go back to your original payment method through the platform you bought from.
After the 14 days. We do not refund because a claim, review or appeal was unsuccessful. Our guides are information, not advice, and we cannot promise any outcome.
Our guides cover benefits as administered by the Department for Communities in Northern Ireland only. They do not cover Great Britain (where PIP is administered by the DWP, and Scotland has Adult Disability Payment). If you are outside Northern Ireland, this content is not written for your claim.
All content on this website and in our guides is copyright NI Benefits Navigator 2026. You may use our guides for your own claim or for the person you care for. You may not redistribute, resell, or republish them.
We provide our guides in good faith based on publicly available DfC guidance. We are not liable for the outcome of any benefit claim, mandatory reconsideration, or appeal — decisions are made by DfC decision-makers based on individual circumstances. Nothing in these terms limits our liability for fraud, or excludes your statutory consumer rights.
We may update these terms from time to time; the "last updated" date at the top will change when we do.